Your privacy is more than a legal obligation to us — it is a responsibility we take seriously every day. This document transparently explains how f999 manages the personal data of Malaysian users.
The core principles that shape how f999 handles your personal data.
All data transmitted between your device and f999 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
F999 only collects data that is strictly necessary to operate your account securely. We do not collect irrelevant information solely for analytical purposes.
You have full rights to access, correct, download, or delete your personal data at any time. Your request will be processed within the specified timeframe without question.
F999 has never and will never sell, rent, or trade users' personal data to any third party for marketing purposes or commercial gain.
Your data is only used for the purposes explicitly stated in this policy. Any new use requires your consent before we can proceed.
In the event of any security incident involving your data, f999 is committed to notifying you within 72 hours and taking immediate remedial action.
f999 (operating under the domain f999.ml) takes user privacy seriously. This Privacy Policy is written to clearly and transparently explain how we collect, use, store, and protect your personal information when you use our platform.
This document applies to all users who register or use any f999 service, including the website, Android and iOS mobile apps, and all our customer support channels. By using the f999 platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy is to be read together with f999 Terms and Conditions. In the event of any conflict between the two documents regarding data protection, this Privacy Policy shall prevail.
When you register and use the f999 platform, we collect the following information directly from you:
While you use the f999 platform, our systems automatically record the following technical information:
| Data Type | Details | Purpose |
|---|---|---|
| Device Data | Device type, operating system, screen resolution | Platform Display Optimisation |
| Network Data | IP address, internet connection type | Location Tracking & Security |
| Session Data | Login time, session duration, game activity | Account security & customer support |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Enhanced User Experience |
| Transaction Data | Deposit, withdrawal, and wagering records | Financial compliance & dispute support |
In certain situations, f999 receives your personal data from trusted third-party service providers, such as payment verification providers (DuitNow, FPX) and identity verification bodies. This data is used solely for the same purposes as data you provide directly to us.
F999 uses your personal data solely for the following purposes:
Every processing of personal data carried out by f999 is based on at least one of the following legal grounds:
You have the right to withdraw consent at any time for processing based on consent. Withdrawal of consent does not affect the validity of processing carried out prior to that withdrawal.
F999 does not sell your personal data. We only share your data with third parties in limited and controlled circumstances, as outlined below:
All third parties that receive your data from f999 are bound by strict data protection agreements. They are only permitted to process your data in accordance with f999's instructions and for specified purposes only. We do not allow them to use your data for their own commercial purposes.
F999 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction, or disclosure:
F999 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable Malaysian law.
| Data Category | Retention Period |
|---|---|
| Active account information | For the duration of the active account + 7 years after closure |
| Financial transaction records | 7 years (Malaysia financial legal requirements) |
| KYC Documents | 7 years after the business relationship ends |
| Support communication logs | 3 years after last interaction |
| Technical log data | 90 rolling days |
| Non-session cookie data | Up to 12 months or until deleted by the user |
Once the applicable retention period has expired, your data will be securely deleted or anonymised in a manner that ensures it can no longer be linked back to you.
As a registered f999 user, you hold the following rights regarding your personal data. You may submit a request relating to any of these rights at any time through our support channels:
To submit any request relating to your rights, please contact our data protection team via live chat or support email. All requests will be processed within 14 business days. We may need to verify your identity before processing certain requests.
Cookies are small text files stored on your device when you visit the f999 platform. They help us recognise you on subsequent visits, save your preferences, and deliver a smoother experience.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the f999 platform. Security and session cookies are mandatory for the security and basic functionality of your account.
The f999 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of a person under the age of 18 has been collected inadvertently, we will take the necessary steps to delete that data promptly and close the relevant account.
Parents or guardians who believe their child has registered or is using the f999 platform without authorisation are requested to contact us immediately through the available support channels.
F999 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you through:
We encourage you to review this page periodically. Your continued use of the f999 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy.
For any enquiries, concerns or requests relating to this Privacy Policy or your personal data, the f999 Data Protection Officer team is ready to assist you:
For more information about your rights and how we protect your interests as a user, please also review the Responsible Gaming and Terms and Conditions us.
With bank-grade encryption, a transparent privacy policy, and data controls in your hands, register your f999 account today with full confidence.